Customer Testimonials

Deposit taken, paperwork issued, car sold to someone else. I recently attempted to purchase a 2019 Lexus LS 500 from Kenosha Toyota. After multiple video inspections and extensive discussions with Antonio, my salesperson, we agreed on a price of $51,000. I was then informed that another buyer was interested and that I needed to increase my offer to $51,500 to secure the vehicle. I agreed. My $500 deposit was processed, and I received sales paperwork from both Antonio and Dylan, the used car sales manager. With the purchase confirmed, I booked a flight and hotel to pick up the car. Just over an hour later, ... Read More

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DealerRater - Nov 13, 2026

Deposit taken, paperwork issued, car sold to someone else. I recently attempted to purchase a 2019 Lexus LS 500 from Kenosha Toyota. After multiple video inspections and extensive discussions with Antonio, my salesperson, we agreed on a price of $51,000. I was then informed that another buyer was interested and that I needed to increase my offer to $51,500 to secure the vehicle. I agreed. My $500 deposit was processed, and I received sales paperwork from both Antonio and Dylan, the used car sales manager. With the purchase confirmed, I booked a flight and hotel to pick up the car. Just over an hour later, Dylan called to tell me they had sold it to another customer. Apparently, another salesperson had obtained a verbal commitment before mine but hadn't collected payment. When that salesperson discovered my deposit had already been processed, management was brought in to decide who would get the car. Steve, the general manager, ultimately chose the other buyer. His explanation was that the other customer had verbally committed first, and the fact that Kenosha Toyota had already accepted my payment and issued purchase paperwork didn't matter. What bothered me most was Steve's response. He showed little interest in acknowledging the dealership's mistake or finding a reasonable resolution. His decision was final, and any inconvenience to me was apparently beside the point. I had invested hours evaluating the vehicle, coordinating inspections, negotiating, and arranging travel. Fortunately, I was able to cancel my reservations without financial loss. I also had to ask for my deposit to be refunded, as that wasn't proactively offered during our conversation. I understand the difficulty of having two customers interested in the same car. That's precisely why dealerships have sales managers and processes to coordinate transactions. When those processes fail, customers should be able to expect accountability. Antonio was helpful throughout the buying process, and I don't hold him responsible for management's decision. Unfortunately, Steve's handling of the situation left me with very little confidence in Kenosha Toyota. If you're purchasing a vehicle remotely, particularly one with competing buyers, I would be cautious about relying on a deposit and sales confirmation as assurance that the vehicle is yours.

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I had a terrible experience with Kenosha Toyota and their General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officially appraised my trade-in. Kevin reached out to ask about my previous experience with his sales team while a was in the market for a car, and I told him I was going to buy from Serra. He insisted he could beat their quote but needed to inspect my car. Since Kenosha Toyota is far away from me ( I live in Port Washington), I explicitly told Kevin: "... Read More

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DealerRater - Sep 15, 2026

I had a terrible experience with Kenosha Toyota and their General Sales Manager, Kevin Michelson, I was already working with another dealership (Serra Toyota) for buying a new land cruiser and had officially appraised my trade-in. Kevin reached out to ask about my previous experience with his sales team while a was in the market for a car, and I told him I was going to buy from Serra. He insisted he could beat their quote but needed to inspect my car. Since Kenosha Toyota is far away from me ( I live in Port Washington), I explicitly told Kevin: "Serra already inspected my car. If you can agree to match their $40,000 trade-in offer, I'll buy it from you, Otherwise, I’m going with Serra. I do not want to go back and forth between dealership no more."Kevin texted me back and explicitly said YES to the $40,000 trade-in price and send me the quote and then the final buyer's order; Based entirely on his written word, I drove all the way out there to pick up the new car. Instead of honoring the deal, they made me wait until the very last minute on delivery day, only for Kevin to backtrack and say, "My sales manager said I can't offer you the $40,000."When I confronted Kevin about breaking his word and making me waste my time, he told me I should go to another dealer to appraise my car!! we got into an argument. I demanded my paperwork back and walked out. They are completely dishonest, refuse to honor written text confirmations, and rely on shady bait-and-switch tactics to lure you through the door. I have pictures of the text message, emails and the buyer's order from him ,where Kevin and his team explicitly agreed to the price. This deliberate bait-and-switch tactic caused me significant financial and time inconvenience. Please I request that the Dealer Licensing Unit review this dealership's practices and take appropriate administrative or regulatory action, I had to borrow money to get the casher's balance we agree to, I had to buy and then cancel an insurance for the new car, cancel the insurance for my truck and then I had to purchase the insurance for my truck again, I had a road trip planed for that car, on top of that the gas and time wasted to drive over there etc.

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I just purchase a new Grand Highlander Hybrid. Very happy with the whole process. Spoke with Dylan, let him know what I wanted price wise and what I wanted for my trade. I let him know how I felt I was justified in asking for both. Spoke with Mike and we met in the middle. Finance came to Dylan’s desk and signed all the paperwork. Overall great experience and would purchase again!

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Second auto from this dealership. Mark Anthony my sales guy was a pleasure to work with. A five star experience. Keep up the good work!!!

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Mike chiapetta was very rude and mean. I see all the reviews here about him are 1 star and I completely understand why.

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I took my 2021 Toyota Prius to Kenosha Toyota on 8/8/25 to disable the reverse beep. I was told by a customer service rep that his service foreman said the reverse beep could not be disabled in my car. I knew it wasn't true. That day I ordered an OBDII bluetooth adapter for $20, and upon receiving it I disabled the reverse beep myself with an app on my smartphone. It took less than 5 minutes. I find it hard to believe the service foreman didn't know the reverse beep can be disabled. I could have understood if they had said they ... Read More

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DealerRater - Aug 26, 2025

I took my 2021 Toyota Prius to Kenosha Toyota on 8/8/25 to disable the reverse beep. I was told by a customer service rep that his service foreman said the reverse beep could not be disabled in my car. I knew it wasn't true. That day I ordered an OBDII bluetooth adapter for $20, and upon receiving it I disabled the reverse beep myself with an app on my smartphone. It took less than 5 minutes. I find it hard to believe the service foreman didn't know the reverse beep can be disabled. I could have understood if they had said they didn't want to disable it because they think it's a safety feature (I don't), BUT I DO NOT LIKE BEING LIED TO!. I will not be doing business with Kenosha Toyota in future.

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We are deaf and Kim Phillips found some ways to communicate with us! She made us very comfortable ! Thanks to Priscilla for being part of our purchasing a car !

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2024 TOYOTA TUNDRA ISSUE WITH MISALIGNED PASSENGER DOORS! NO FIX! Brought my 2024 Tundra to Kenosha Toyota where I purchased it to align passenger side doors. I was told by Kenosha Toyota service dept the doors are not adjustable and service associate showed me another truck with same problem. I looked at a row of new Tundras with the same misaligned passenger doors and some were worse than mine. Hard to believe Toyota is shipping their new Tundras from the factory with misaligned doors as well as no way to adjust these doors. I was told by a Toyota consumer satisfaction representative ... Read More

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DealerRater - Oct 16, 2024

2024 TOYOTA TUNDRA ISSUE WITH MISALIGNED PASSENGER DOORS! NO FIX! Brought my 2024 Tundra to Kenosha Toyota where I purchased it to align passenger side doors. I was told by Kenosha Toyota service dept the doors are not adjustable and service associate showed me another truck with same problem. I looked at a row of new Tundras with the same misaligned passenger doors and some were worse than mine. Hard to believe Toyota is shipping their new Tundras from the factory with misaligned doors as well as no way to adjust these doors. I was told by a Toyota consumer satisfaction representative that they are aware of this production issue and if Toyota gets enough complaints, they will issue a recall. Kenosha Toyota has treated me well and sympathetic to my Tundra defect prompting a 4 star review but a BIG 1 STAR for POOR TOYOTA QUALITY!

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I would highly recommend Kim Phillips at Kenosha Toyota. She is kind, patient, extremely knowledgeable, and so wonderful to work with. She spent the extra time with us showing us all the features available on the new Highlanders and helped us find the perfect car. She follows up with everything she says she will and then some. I will definitely seek her out when purchasing our next Toyota! We worked with several other Toyota dealerships and will not return to them. Kenosha Toyota is no haggle and the sales staff are no pressure. 5 stars for Kim. I did feel pressure ... Read More

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DealerRater - Aug 9, 2024

I would highly recommend Kim Phillips at Kenosha Toyota. She is kind, patient, extremely knowledgeable, and so wonderful to work with. She spent the extra time with us showing us all the features available on the new Highlanders and helped us find the perfect car. She follows up with everything she says she will and then some. I will definitely seek her out when purchasing our next Toyota! We worked with several other Toyota dealerships and will not return to them. Kenosha Toyota is no haggle and the sales staff are no pressure. 5 stars for Kim. I did feel pressure with the finance staff, or whatever department tries to sell extended warranties. They need to learn that no means no.

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Sell you extended warranty’s that they won’t honor. Promise free oil changes they won’t give you. And be careful, they will run your credit 4 times with hard inquiries and destroy it.

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Mark was absolutely amazing and extremely helpful in finding the perfect car for me. He was extremely kind and felt like a friend, rather than a car salesman.

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Add to previous post. Damaged my car and not taking any responsibility. BBB will be contacted if I'm not satisfied. At this point I have no other avenues. I brought my car in for them to repair a brake problem and now it's inoperable with no reparations. It's like it's my fault they damaged my car. I'm not looking for anything more than what would be fair on both parties.

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At this point I'm more than disappointed with what is going on with my auto situation. I brought a highlander 2008 hybrid in for brake service and was told the problem was with the shift sensor. I agreed for them to replace the sensor if it repaired the brake problem. They told me in a text it would fix my problem. Now the vehicle I drive in and they drove away with no problem other then the brake light being on is no longer operational to the point it's not able to even start the vehicle. I have tried ... Read More

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DealerRater - Mar 21, 2024

At this point I'm more than disappointed with what is going on with my auto situation. I brought a highlander 2008 hybrid in for brake service and was told the problem was with the shift sensor. I agreed for them to replace the sensor if it repaired the brake problem. They told me in a text it would fix my problem. Now the vehicle I drive in and they drove away with no problem other then the brake light being on is no longer operational to the point it's not able to even start the vehicle. I have tried to trade for another vehicle they have on the lot even though whatever they did was not my fault. It was a 6 to 7 thousand dollar vehicle when I brought it to Kenosha toyota now they say if they took it in on trade it's only worth high of fifteen hundred dollars. Also, now the only way to get my car back is to sign a release waver that it's out of there hands and have it flat bedded off there property. I'm 63 years old and didn't think I'd ever be treated with the disrespect I've been shown by by the staff at Kenosha toyota. Still up in the air on who to contact for some type of satisfaction. Thank you for your time and letting me air out my frustration.

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A correction on my previous post. My asking price for my Toyota trade-in was $25,000. This number is near the high end of the Kelly Blue Book “Excellent” condition valuation. Kenosha Toyota place the condition of my car in the “Good” condition category. Two steps lower. This lowered what I wanted from $25,000 to what they offered, $21,661. The car had no hood stone chips, no door dents, no seat tears and no door edge chips. No damage whatsoever. All it needed was a car wash and interior vacuuming. With only 16,230 miles on the odometer, it’s practically “show room condition”. I even ... Read More

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DealerRater - Mar 21, 2024

A correction on my previous post. My asking price for my Toyota trade-in was $25,000. This number is near the high end of the Kelly Blue Book “Excellent” condition valuation. Kenosha Toyota place the condition of my car in the “Good” condition category. Two steps lower. This lowered what I wanted from $25,000 to what they offered, $21,661. The car had no hood stone chips, no door dents, no seat tears and no door edge chips. No damage whatsoever. All it needed was a car wash and interior vacuuming. With only 16,230 miles on the odometer, it’s practically “show room condition”. I even offered to include an extra set of aluminum wheels with snow tires and a never used spare tire which originally didn’t come with the new car. No interest from Kenosha Toyota. None. I rejected their offer of $21,661. I’ll probably find other dealers who low-ball KBB valuations, but I’ll still have my “Excellent” Toyota, low mileage car that will last a lifetime.

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In shopping for a new vehicle for over a year, we visited several dealerships and searched online. We eventually found ourselves at Kenosha Toyota and couldn’t have chosen better. Trinity, our online contact put us in touch with Danny who greeted us as we arrived, having the two vehicles we were interested in ready to go. Phil made the entire paperwork process seamless & painless (and even shared his wife’s delicious biscotti). The feel at Kenosha Toyota is unlike any other dealership we’ve experienced. Everyone was kind, knowledgeable, professional, and respectful of your time and wishes. No ... Read More

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DealerRater - Mar 4, 2024

In shopping for a new vehicle for over a year, we visited several dealerships and searched online. We eventually found ourselves at Kenosha Toyota and couldn’t have chosen better. Trinity, our online contact put us in touch with Danny who greeted us as we arrived, having the two vehicles we were interested in ready to go. Phil made the entire paperwork process seamless & painless (and even shared his wife’s delicious biscotti). The feel at Kenosha Toyota is unlike any other dealership we’ve experienced. Everyone was kind, knowledgeable, professional, and respectful of your time and wishes. No pushy salespeople here! We have already recommended this dealership to others

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We had a very positive experience purchasing our new 2024 Toyota Grand Highlander Hybrid with Kenosha Toyota. Initially met salesperson Khayla at the dealership who immediately put our name on the waitlist. She was knowledgeable, friendly and professional. Received many follow up calls from Khayla and Anny, Internet Sales Specialist keeping us informed where we stood on the listing. The wait to purchase was shorter than we expected; however the actual purchase process was longer than expected especially since we did not finance the vehicle. Khayla had a wealth of product knowledge and walked us through all the car's many ... Read More

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DealerRater - Dec 11, 2023

We had a very positive experience purchasing our new 2024 Toyota Grand Highlander Hybrid with Kenosha Toyota. Initially met salesperson Khayla at the dealership who immediately put our name on the waitlist. She was knowledgeable, friendly and professional. Received many follow up calls from Khayla and Anny, Internet Sales Specialist keeping us informed where we stood on the listing. The wait to purchase was shorter than we expected; however the actual purchase process was longer than expected especially since we did not finance the vehicle. Khayla had a wealth of product knowledge and walked us through all the car's many details. She was super customer-focused.

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Ask for Mark, he was amazing and went abpve and beyond to make sure i was happy before leaving!! I highly reccomend going to kenosha toyota!!! Thanks again i love my new car!!!!

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Ask for Rick P. Great guy to work with. Wasn't pushy. Listened to what I wanted and my concerns. Great customer service!

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Even though I eventually found my "dream car" elsewhere (turbo station wagon, so nothing most builders even offer anymore), Kim Phillips was extremely helpful and patient with me while weighing my options and finding something that fit me. My wife still drives a 2019 Rav4, so we will definitely be back for service at this location.

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The dealership sales person was a liar and gave me false information! She stated I could not order the Toyota vehicle I wanted when I have ordered two in the last 2 years!

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Kenosha Toyota’s customer-friendly policies and fantastic staff - especially Khayla and Anny, Internet Sales Specialists; Ricky E, Sales Product Specialist; and Mike C, New Vehicle Sales Manager - all made it such a super easy, transparent, and positive process to get our Highlander Hybrid. Khayla was an excellent communicator & was our trusty main contact for 2+ months; Anny ensured we were quickly contacted when a potential car match for us went on the allocation list; Ricky was truly a wealth of product knowledge and patiently walked us through all the car’s bells & whistles; Mike was super customer-focused ... Read More

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DealerRater - Apr 29, 2023

Kenosha Toyota’s customer-friendly policies and fantastic staff - especially Khayla and Anny, Internet Sales Specialists; Ricky E, Sales Product Specialist; and Mike C, New Vehicle Sales Manager - all made it such a super easy, transparent, and positive process to get our Highlander Hybrid. Khayla was an excellent communicator & was our trusty main contact for 2+ months; Anny ensured we were quickly contacted when a potential car match for us went on the allocation list; Ricky was truly a wealth of product knowledge and patiently walked us through all the car’s bells & whistles; Mike was super customer-focused and ensured our vehicle pick-up and paperwork went smoothly and hassle-free. The whole process was no muss, no fuss, and most importantly no games! What a wonderful team and breath of fresh air! So thankful to the whole Kenosha Toyota dealership management and staff! Few dealerships are on their scale of courtesy, transparency, and efficiency. They rightfully earn their high-volume dealership status and many positive reviews! And a few details re: customer-friendly policies… My husband and I started our search December 2022 and due to supply chain shortages at the time – it was quite a project! No surprise – but there’s a lot of very – let’s just say – “questionable” dealerships out there – but thankfully Kenosha Toyota was not one of them. Unlike other dealerships, Kenosha Toyota did not charge above MSRP. In addition, many dealerships add-on unnecessary hidden fees – like unwanted dealer-installed options – but thankfully not Kenosha. Plus, while all dealerships had waiting lists at that time for Highlander Hybrids, unlike other dealerships, Kenosha did not require ANY deposit UNTIL a car which met our specifications was on their allocation list from the factory and we wanted to claim it as ours. With just a small refundable deposit and less than a month later – we got the car. We highly recommend them!

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5 star rating from purchasing my Tacoma to solving a problem. An additional 5 star rating to Wolfgang Miller who helped me navigate through my problem.

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Excellent Service. Great Communication. Wait to actually purchase was a little longer than expected as we didn't finance, but overall a great experience!

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Bought a Camry hybrid from them. Upfront and honest and did not push add-one. Kept us on the loop as to when the car will be available. Great job!

I had a great experience purchasing my new 2022 Toyota Tundra from Kenosha Toyota. I had initially been stressed as I was moving within a week and needed to buy a new vehicle last minute but the staff at Kenosha were amazing with creating a positive and happy environment to make it an enjoyable experience. I worked with Ricki as my salesman and Cole with the finances. Ricki and Cole were both personable and easy to talk to. Both were very knowledgeable and clearly experienced in their roles. I highly recommend working with them! Love my new truck and will continue ... Read More

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Google - Aug 7, 2022

I had a great experience purchasing my new 2022 Toyota Tundra from Kenosha Toyota. I had initially been stressed as I was moving within a week and needed to buy a new vehicle last minute but the staff at Kenosha were amazing with creating a positive and happy environment to make it an enjoyable experience. I worked with Ricki as my salesman and Cole with the finances. Ricki and Cole were both personable and easy to talk to. Both were very knowledgeable and clearly experienced in their roles. I highly recommend working with them! Love my new truck and will continue to work with this dealership!

Had a spectacular experience with Arnie and everyone we came in contact with at Kenosha Toyota. From our first phone call with Rlinda to Arnie waiting for us to drive off with our new Rav 4 we were treated like family and felt we were getting a very fair deal. No required dealer add ons, no ridiculous mark up above MSRP, and five star service. I will recommend Arnie and Rlinda, and Kenosha Toyota to anyone I know in the market for a vehicle. Worth the drive from Chicago

Matt and Peter were the best. Would buy a car here again in a heartbeat.

Both Peter and Matt were awesome in helping me purchase a car today! They were friendly, helped answer questions that all new car buyers have, and unlike other dealers we looked with, never put excessive pressure on us to make our decisions. We were glad to buy a new car from them today. Thanks again guys!

Matt Coughlin, made our experience with Kenosha Toyota. Matt was informative and helpful without being high pressure or pushy. I would highly recommend reaching out to him if you are looking for a new or used vehicle.

Matt was great to work with. Got us in and out in a couple hours with our new car!

I purchased my car exactly a month ago. I worked with at least four different individuals from placing a desposit, financing, and driving the car out, and the experience was seamless. When I heard from a friend that Kenosha Toyota does not do markups, I gave them a call right away. Diane, who was the online salesperson, gave her best effort to find the right car for me even though we actually never met in person. I was then directed to J.R. Buhs. He was very knowledgeably given his long career in the industry. He was friendly without giving ... Read More

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Google - Aug 5, 2022

I purchased my car exactly a month ago. I worked with at least four different individuals from placing a desposit, financing, and driving the car out, and the experience was seamless. When I heard from a friend that Kenosha Toyota does not do markups, I gave them a call right away. Diane, who was the online salesperson, gave her best effort to find the right car for me even though we actually never met in person. I was then directed to J.R. Buhs. He was very knowledgeably given his long career in the industry. He was friendly without giving any pressure, very patient with my questions, and gave surprisingly open and honest answers even though I could have been a sort of an easy and dumb "prey" as a first time car buyer. Given the crazy car market, I was very lucky to have him. Peter and Nick were my finance staffs. Despite all the horror stories I heard online, working with finance staffs at this dealership was surprisingly pleasant. Nick was especially competent, cool-headed, and efficient in finding the best deal for me. He really overcame the seeming impossibility and came up with an offer that beat my credit union rate. No pressure at all with additional purchases etc. Even after the purchase, J.R. was very responsive with my additional questions about tax etc. It seemed to me that Kenosha Toyota is very much experienced in dealing with customers from Illinois. They even had the Illinois plate and registration ready with my vehicle. If you don't want to hassle with markups and whatnots, I strongly recommend checking out Kenosha Toyota--and ask for J.R.

JR in sales was great! He was great to work with and stayed in constant communication with me while we were waiting for a 2022 Sienna XSE to be available.

Great dealership and great car. We love our Camry Hybrid. The sales process was quick, and we were charged what they said they would charge, instead of the bait and switch that so many dealerships try. Another local Toyota tried to charge us $5k over MSRP, but Kenosha Toyota doesn't do that.

They installed my accessories with percision and great time.

I had a really good experience with Kenosha Toyota! 🚗 🚘 I had to help my sister 👧 to purchase a vehicle before the weekend end of July. We had the worse experiences in other Toyota dealership. All within 15 miles radius. I almost gave up trying to help because of markups, unnecessary accessories changes, unnecessary packages, etc. We were assisted by Jake (our sales), Nick (Loan officer) and Warren (Manager). These three musketeers were amazing and went above and beyond my expectations of how to buy vehicle. Other dealerships should learn from this location. We had a bad experience other 🚫 Toyota dealers, especially ... Read More

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Google - Aug 2, 2022

I had a really good experience with Kenosha Toyota! 🚗 🚘 I had to help my sister 👧 to purchase a vehicle before the weekend end of July. We had the worse experiences in other Toyota dealership. All within 15 miles radius. I almost gave up trying to help because of markups, unnecessary accessories changes, unnecessary packages, etc. We were assisted by Jake (our sales), Nick (Loan officer) and Warren (Manager). These three musketeers were amazing and went above and beyond my expectations of how to buy vehicle. Other dealerships should learn from this location. We had a bad experience other 🚫 Toyota dealers, especially the one in Waukegan where they claim to be the "friendliest" Toyota. Thank you Kenosha Toyota again for being there when we needed it. Literally, got the SAME trim here and they do NOT mark up prices and they saved us easily over $6,000 💰 💵 of unnecessary packages that other dealerships try to hide from us. The reason I gave a 4 star 🌟 is due to the long wait for credit check since they had tons of customers before us. But, the deal was set and we did not mind waiting. Thank you, Jake for answering questions that we had and I want to give you kudos 👏🏽 for being professional friendly and positive with us. You sprinkled some "magic" for this deal to come through smooth! Thank you, Nick for being patient with giving us time to look over options for protecting vehicle and payments and giving us options. You took the time to get us the best rates too sir and we thank you for that! 👏🏽 Also, thank you to the staff around this location due to having this place super clean! Your work is not unnoticed. Process was very smooth. Thank you, Warren for being so friendly with from the start until the end! You are an example to your team to be positive and helping customers. That is needed these days and good things are going to happen because of your kindness sir! 👏🏽 Take care and both my sister and I say HURRAY KENOSHA TOYOTA!!!!!!!! 😀😎

The staff at Kenosha Toyota was so kind and helpful. We bought a 2022 RAV4 Hybrid SE and a 2022 Corolla SE. William JR was very knowledgable about the process and our purchase went as smooth as possibly could. He was upfront how long it would take and the cars arrived within a few weeks after we placed the order.

I have been searching for a car for over 2 months and have been to countless dealerships and dealt with even more pushy deceptive sales people. I was getting very frustrated until I went to Kenosha Toyota. A Rick Purdom helped me with a car for my daughter, he was friendly, very helpful, and made sure all my questions had been answered before making my purchase. It was a pleasure going there. I don;t usually write reviews, but given the great service, and treatment I got, it deserved one. Thanks Again Rick, and Kenosha Toyota . My Daughter and I are ... Read More

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Google - Aug 1, 2022

I have been searching for a car for over 2 months and have been to countless dealerships and dealt with even more pushy deceptive sales people. I was getting very frustrated until I went to Kenosha Toyota. A Rick Purdom helped me with a car for my daughter, he was friendly, very helpful, and made sure all my questions had been answered before making my purchase. It was a pleasure going there. I don;t usually write reviews, but given the great service, and treatment I got, it deserved one. Thanks Again Rick, and Kenosha Toyota . My Daughter and I are very happy with the purchase and the experience. Troy T.

JR was a great help as a first-time buyer! Very patient and kind throughout the whole process. I walked away with my first car thrilled and stress-free!

Griffin (sales person)was a straight shooter deal went as expected with no games.. just how it should be.

Jk Matt your cool too but Khayla is better. Dominic and Hayley

Man I keep seeing Matt and another guys name and all due respect but Matt who? Khayla is the person to see. We had a incredibly poor experience with ordering a tundra from Pauly Toyota. My lovely fiancée noticed Kenosha was much closer to the house and we decided to stop in. We met Khayla and put in a order for another tundra! It came about a month later and man was it worth the wait.

After first going to another dealership that “upcharged” calling it a high demand fee, we stopped at Kenosha Toyota and our sales person, Khayla G showed us the vehicle we were looking for. It was actually an even higher level package and by the time she took off the dealer discount and military discount and added only standard fees and tax, we got a higher end vehicle for several thousand less than at previous dealer. Khayla was very knowledgeable, patient with all our questions and handled everything with new purchase efficiently. No pressure to “buy now before someone else grabs ... Read More

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Google - Jul 30, 2022

After first going to another dealership that “upcharged” calling it a high demand fee, we stopped at Kenosha Toyota and our sales person, Khayla G showed us the vehicle we were looking for. It was actually an even higher level package and by the time she took off the dealer discount and military discount and added only standard fees and tax, we got a higher end vehicle for several thousand less than at previous dealer. Khayla was very knowledgeable, patient with all our questions and handled everything with new purchase efficiently. No pressure to “buy now before someone else grabs it” tactic. Great job Khayla!

1st time customer at Kenosha toyota Dealing with Tyler's Was most smooth and pleasant transaction I ever done Definitely coming back!

Matt was our sales representative. He was helpful. He did not make any pressure to buy the car. Process was easy enough except paper work took some time. I will go back to Kenosha Toyota for my next car too.

Bought my Highlander from JR at Kenosha Toyota and would definitely recommend Kenosha Toyota and JR to anyone looking for a New or used vehicle. Working with JR made the experience easy. He was knowledgable, friendly, honest and helpful throughout my time there. Definitely my best experience buying a vehicle. Go get yours now.

Replaced my 1995 Toyota Camry with 500,000 miles with a 2022 Corolla Hatchback that Arnie so patiently helped me pick out during the worst time to buy a car! No market adjustments. No unnecessary unwanted dealer "accessories". No pressure, only help to figure out what I wanted. Excellent experience! Can't say enough about Arnie and this dealership. Thank you!

Matt is a very personable, professional salesman. We enjoyed our experience and think that we couldn’t have had a better Toyota sales representative. We will try to get our son son to make a purchase from Matt.

Purchased my vehicle there a really good deal. Maks was awesome . Had issue with my battery so it was repaired…however felt it should have been a no charge due to the current purchase less than 2 weeks. Warren wheels handled the misunderstanding and he got back to me promptly. He apologized for the inconvenience however , my vehicle back in the road . I would totally recommend Kenosha Toyota and I would make my future purchases when I’m ready to buy again.. Thanks again Maks and Warren Wheels👍😊

Matt was very helpful in our purchase of a new car. He was courteous, honest, and professional. We had a very positive experience.

My daughter bought her first car here and had an amazing experience! Matt helped her pick the perfect car and made sure everything was taken care of for her. Matt was awesome and this dealership was amazing. Thank you Matt and Kenosha Toyota!

Tyler K helped me finance my first car here! He made the entire process extremely easy and made sure I found a car that I loved!

Great attitude from Matt. Thanks for all the support.

I worked with Matt last month and he did an amazing job! He was very helpful with purchasing my first vehicle! Highly recommend!

Matt was a huge help in getting my new Tacoma! He’s on top of things and is a really great guy.

Bought a Toyota Tundra from Matt & working with him was effortless. Everything was straightforward, got a great value for our trade and couldn't be happier with the experience. Highly recommend!

If you want a low pressure buying experience Matt C is the guy! Everyone we dealt with was very courteous. Thanks, we love our new Toyota!

Matt C was great. Was very helpful with us buying our new vehicle.

Thank you, Matt for the positive experience.

Matt was super nice and very helpful!!! Made my car buying experience wonderful!!! Thank you Matt!!!!

Purchased my 1st ever brand new vehicle a 2022 Rav4. My salesman Matt C was very professional. He made the process seemless. I would recommend visiting Kenosha and buying a car from Matt!

Had a great experience working with Arnie! He kept me updated through the entire process and has even followed up after I brought my truck home!

This dealership was so easy to work with. My product consultant Rick listened carefully to what I needed and wanted in my next car and I am now driving a beautiful, gently used SUV that's just perfect. I appreciated that the prices are set and you don't have to play a haggling game. They gave me a very fair price for my trade in. Financing went smoothly. The sales people are not paid by how expensive your purchase is, so their motivation is simply to help their customers get the best vehicles for their families. I highly recommend ... Read More

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Google - Jul 29, 2022

This dealership was so easy to work with. My product consultant Rick listened carefully to what I needed and wanted in my next car and I am now driving a beautiful, gently used SUV that's just perfect. I appreciated that the prices are set and you don't have to play a haggling game. They gave me a very fair price for my trade in. Financing went smoothly. The sales people are not paid by how expensive your purchase is, so their motivation is simply to help their customers get the best vehicles for their families. I highly recommend Rick and this dealership.

Bought my first car here! Thank you to Matt for the help in getting the car I want. Ask for Matt when you get there, he won’t push you or anything. Best salesman there!!

Matt C. was very helpful and made sure that we have a hassleless car buying experience, wasnt pushy or irritating. im definitely coming back here again for our next car.

Great experience from beginning to end helping me get my very first vehicle. Thank you Arnie for all your help.

10K scheduled service with many items included. I was told to expect 45 minutes or less... and they handed me the keys just inside 45 minutes. I was pleasantly surprised when considering all the details they checked according to the listing. Great service.

Oil change done quickly by a courteous staff.

Good Service and customer service

I have had good experience with the service department. However that is where it ends. DO NOT shop here unless you can take a lawyer with you to read all of the fine print to make sure you get what you asked for and someone with knowledge of the car to teach you as they do not. We were at the dealership for 4+ hours when we bought the car. The computer kept "deleting our information" according to him. When we bought our car our salesman, Maks, had told us that their was a mapping system in the car ... Read More

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Google - Jul 26, 2022

I have had good experience with the service department. However that is where it ends. DO NOT shop here unless you can take a lawyer with you to read all of the fine print to make sure you get what you asked for and someone with knowledge of the car to teach you as they do not. We were at the dealership for 4+ hours when we bought the car. The computer kept "deleting our information" according to him. When we bought our car our salesman, Maks, had told us that their was a mapping system in the car once we linked our phone. This is not accurate and he did not take the time to show us this. After 2+ months when we had the car in for service we asked the service dept. to show us as I thought maybe it was just me. They informed me that the car has the capabilities but that it was never installed in this car. When they called Maks out to show us he said he was not familiar with the 2019 model, only the 2020 and newer. He said he would check into it. We are now over a week later and he still has not checked/called to explain. We also discussed and agreed to include roof racks into our financed amount. Maks assured us that he included that in the paperwork, but it would take some time for them to come in. When we finally left the dealership we found we had to stop on the way home for gas as the gas tank was almost empty. We called every few weeks on the status of the roof racks. We were told each time they hadn't come in yet. We brought our car in for a tire rotation and then later with problems with the Bluetooth system. Each time we were told the roof racks (We-owe list) were not it in yet. After a few months we were finally told it was never put int he contract and there was nothing they could do. Eventually they came back with a lower price for the rack that was still above the OEM price for the parts. Never at any point it time did the Sales or Finance dept. take ownership for their mistake or attempt to make a decent amend to this. Even after spending the day with "let me talk to my manager" calls, it was still blamed on someone else- no ownership taken.

I came from northwest of Milwaukee and I had a great car buying experience, friendly and helpful sales associate. Smooth process with no complaints. I purchased a used car, and understanably a used car comes how it comes; however, one headlight was burnt out. I scheduled a time to come back, but this was inconvenient and not necessarily worth the drive there and back just for that. I reached out to my sales associate to find he was ill a few days. Now when I got the car, it came with one key. This is fine, not ideal... but fine. ... Read More

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Google - Jul 26, 2022

I came from northwest of Milwaukee and I had a great car buying experience, friendly and helpful sales associate. Smooth process with no complaints. I purchased a used car, and understanably a used car comes how it comes; however, one headlight was burnt out. I scheduled a time to come back, but this was inconvenient and not necessarily worth the drive there and back just for that. I reached out to my sales associate to find he was ill a few days. Now when I got the car, it came with one key. This is fine, not ideal... but fine. I can get one myself... But I now had to drive 1+ hour back to the dealership for a repair that shouldnt have been an issue, I had hoped to get some help or understanding. I was put in touch with the service manager and he understood the situation and assured me that he was going to have a key ordered while I sort out the billing situation with my salesman. Ultimatly I found myself working with the sales manager the day before my weekend appointment. He assured me he would find me after his morning sales meeting that would occur during my visit. After a week of phone calls and transfers, I was confident I would get some assistance on a key and get the headlight fixed. I kept the appointment and drove over an hour back to the dealership. However, when I arrived, I never saw the sales manager, never got any help with a key, couldnt even buy a key as it wasnt actually in stock and left wondering why I came back for something I may have saved money doing myself and definitly would have saved time doing myself. I do like the car, it works great and the service department did right the wrong, but I took 2+ hours of driving there and back for a 30 minute job.

Worth the Drive from Madison. They had the vehicle I was looking for and Matt C. was phenomenal from start to finish. I would definitely recommend him. Thanks to the whole Toyota Kenosha team and look forward to coming back in the future.

Just bought my first car here! The customer service here is amazing. Matt made us feel really comfortable, was super personable, and helped us find the perfect car. Everyone here is super friendly and helpful. Amazing experience!!

Not even 24 hours after delivery, I broke down. I immediately called the GM and explained the situation. He forwarded the matter to service and service got to work. My vehicle was towed in and taken care of.

Had left 5 stars initially because I had a pleasant experience finding a car I really wanted. Drove up to this location from Chicago because of the positive reviews. Had this dealership send my bank a purchase order which they did. Drove back to Chicago to pick up the check and called my insurance to add the car……. Got back to the dealership (Kenosha) within a span of 3 hours… the car was gone, sold to someone else… from what was mentioned after we left the dealership……… my family and I were upset because we did not receive a courtesy call, email, ... Read More

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Google - Jun 22, 2022

Had left 5 stars initially because I had a pleasant experience finding a car I really wanted. Drove up to this location from Chicago because of the positive reviews. Had this dealership send my bank a purchase order which they did. Drove back to Chicago to pick up the check and called my insurance to add the car……. Got back to the dealership (Kenosha) within a span of 3 hours… the car was gone, sold to someone else… from what was mentioned after we left the dealership……… my family and I were upset because we did not receive a courtesy call, email, or txt stating that the car was sold to someone else which is the most upsetting part…… my ride would have saved gas and mileage… I understand sales need to be made, but this was extremely upsetting 🙁 and I’m sad I left without a car ….

I wish I could give a great review, but setting up an appointment here for a transmission fluid exchange has been next to impossible. The online appointment-maker didn't work in two separate browsers. Then, I tried calling both the main number and the service department directly and got busy signals. I tried back twenty minutes later...same result. Finally, I tried the website chat feature that responded with: "I'm sorry, none our agents from Service & Parts are currently available. I can take a message and have an agent reach out when they are available." I ... Read More

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Google - Jun 16, 2022

I wish I could give a great review, but setting up an appointment here for a transmission fluid exchange has been next to impossible. The online appointment-maker didn't work in two separate browsers. Then, I tried calling both the main number and the service department directly and got busy signals. I tried back twenty minutes later...same result. Finally, I tried the website chat feature that responded with: "I'm sorry, none our agents from Service & Parts are currently available. I can take a message and have an agent reach out when they are available." I left a message and thirty minutes later there still is no response.

Had my 2019 Rav 4 5 times for NO BRAKE LIGHTS. Roof rack seals leak on this 3 year old car! Apparently it is a very common problem causing a variety of electrical issues that nobody told these guys! What a joke!

Greedy and price gouger dealership, selling cars $5000 over MSRP, I spoke with john and he quoted Camry 2022 LE for $35,000 drive out.

Went in for an oil change and they tried to convince me that the car that the car needs $500+ of unnecessary work, was told that the brakes were almost gone and needed rotors, but upon trying to do the brakes myself I found out that was a lie, and their information had caused me to waste my time but fortunately not my money.

The Toyota team was overbearing. Financing could have been more transparent during the initial steps of the car buying process, especially after requesting it.

Took my car to check air tire pressure sensor got there at 8am and got out at almost 11 30 very unacceptable just because it was no people at all and the guy say it will be quick 🤣🤣 that was a joke !! And I know that tipe of service it's no more than 10 min.per tire at the most... Now I get it they keep me there all that time so they could charge me a ridiculous amount of money according to time spend on there.. and not only that olso the price that I was giving over the phone according ... Read More

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Google - Mar 31, 2022

Took my car to check air tire pressure sensor got there at 8am and got out at almost 11 30 very unacceptable just because it was no people at all and the guy say it will be quick 🤣🤣 that was a joke !! And I know that tipe of service it's no more than 10 min.per tire at the most... Now I get it they keep me there all that time so they could charge me a ridiculous amount of money according to time spend on there.. and not only that olso the price that I was giving over the phone according to Jeff..was a very different price when I got there....not a good place at all for service.... By the way...I saved 600 Dollars by taking my car to an other place....

Everyone was very nice, but basically I had my brakes checked and I was there three hours. That’s ridiculous. I did tell the tech to repair the brakes, but then my family said that we should wait as maybe time to trade in. I went and told him immediately that we had changed our mind. So that shouldn’t matter. I watched my car sit in the bay ready to go for 20 minutes (real time, not estimate) then someone drove it off. 10 minutes later I hear that this was all waiting for the car wash to be free. I ... Read More

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Google - Mar 26, 2022

Everyone was very nice, but basically I had my brakes checked and I was there three hours. That’s ridiculous. I did tell the tech to repair the brakes, but then my family said that we should wait as maybe time to trade in. I went and told him immediately that we had changed our mind. So that shouldn’t matter. I watched my car sit in the bay ready to go for 20 minutes (real time, not estimate) then someone drove it off. 10 minutes later I hear that this was all waiting for the car wash to be free. I had no desire to have a wash, and particularly when it added 30 minutes to a visit that was already too long. I did like it there, but it I have similar experience again - I’ll be looking elsewhere.

We had a very unfavorable experience with the sales manager, Mike Chiappetta. Unfortunately, we will not be returning to buy another vehicle at the Toyota Kenosha dealership due to how we were treated. However, the owner Chad Swan addressed our concerns about the matter quickly and professionally.

Not a business that stands by their word. Don't buy from here unless you want bad service.

I went in to have a burned out head light changed I was charged 182.00 diagnostic fee. I was told I needed a new head lamp unit cost 900.00 I was there 30 min. I went home watched a video and put it in myself in 8 degree weather in 20 min. Obviously the Tech never tried to install bulb. I will never use them again

I had a horrible experience with Kenosha Toyota, especially with Steven Brandon (General Sales Manager). I was in communication with one of his employee, Dianna Hilbelink on purchasing a 2022 4Runner TRD Off-Road Premium. I communicated with Diana first and later with Steven Brandon. Steve was given my information and the vehicle I was interested to purchase, which Diana sent me. I informed Steve that I am interested in the vehicle that Diana sent me and provided him the VIN to be exact so there will be no confusion. Steve responded "I was just looking through our inventory and the 4... Read More

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Google - Dec 18, 2021

I had a horrible experience with Kenosha Toyota, especially with Steven Brandon (General Sales Manager). I was in communication with one of his employee, Dianna Hilbelink on purchasing a 2022 4Runner TRD Off-Road Premium. I communicated with Diana first and later with Steven Brandon. Steve was given my information and the vehicle I was interested to purchase, which Diana sent me. I informed Steve that I am interested in the vehicle that Diana sent me and provided him the VIN to be exact so there will be no confusion. Steve responded "I was just looking through our inventory and the 4Runner you are interested in has a much lower MSRP that what you were given" Steve proceeded and confirmed that it is possible Diana may have been looking at the incorrect car. Steve's information was vague so I requested him to send me more information on the vehicle. Steve did a "bait and switch" tactic and thought I wouldn't know. He wanted me to believe he has the exact same vehicle but at a lower MSRP. Steve sent me the exact vehicle information and VIN Diana sent me, and removed the packages on the vehicle. Steve’s tactic backfired on him and he knew he had to save himself by making excuses after excuses. Steve's response was in his 20 years of being in car selling business he has never been so desperate to sell a car that he has intentionally misled a customer. But he lied and he just lied again. I genuinely forgave Steve and told him what’s done is done and we need to move past it so we can focus on buying/selling. Steve just kept coming up with excuses because he knew he was wrong and had the audacity to keep lying. Save your time if you don’t want Kenosha Toyota to lie to you. Steve was the biggest liar and not the best liar either. I gave Kenosha Toyota the benefit of the doubt because of some bad reviews. But the reviews are true. You just need to pay attention to some bad reviews.

Excellent service and great prices. I drove from Oak Brook area in Illinois for this experience. Kenneth, my product specialists, was great.

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I contacted Kenosha Toyota to have a remote start installed. I wanted to purchase it from Toyota as I am moving out of state next year and I wanted to be able to take my vehicle to any Toyota in case I needed service on the remote start. I was told on the phone that the remote starter would have a lifetime warranty on parts and labor, takes about 4 hours to install. Great, right? I dropped my car off on Thursday evening for them to install the remote starter on Friday. I arrived at the dealership at 5:15pm on Friday ... Read More

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Google - Nov 21, 2021

I contacted Kenosha Toyota to have a remote start installed. I wanted to purchase it from Toyota as I am moving out of state next year and I wanted to be able to take my vehicle to any Toyota in case I needed service on the remote start. I was told on the phone that the remote starter would have a lifetime warranty on parts and labor, takes about 4 hours to install. Great, right? I dropped my car off on Thursday evening for them to install the remote starter on Friday. I arrived at the dealership at 5:15pm on Friday to pick it up and the vehicle wasn't on site. The service advisor then proceeds to tell me that they use a shop in Waukegan to install the remote starter. The vehicle finally shows up at 6pm and I am told that the remote starter's "lifetime warranty" is through the shop in Waukegan, not Toyota! That does me absolutely no good. I'm going to be living 1300 miles from Waukegan. There also was no paperwork from the shop in Waukegan with the starter. No proof of date of install, brand of remote starter, instructions, NOTHING. Very unhappy with the communication from this brand new Toyota dealership. All this info should have been told me on the phone when I was inquiring about the remote start. I would not have purchased it. I expected so much more from Toyota.

Oil change went fine. But they wanted over $300 in labor for a purge valve and battery. I opted to purchase and install them myself in the parts store parking lot in less than 10 minutes with no specialty tools needed. I understand minimum mechanics charges, but that's still a bit too much.

Do not waste your time or your energy. They do not care. They will try to take advantage of you. I planned a visit to this dealership over the course of a few days. I spoke with both Warren and Frank before making the multi-hour trip to ensure the car I wanted was in the condition listed, and that we agreed on the value of my trade-in. Upon arriving, I found the "super clean, near perfect, 'i would for real sell it to my brother, bro'" car I was planning on driving away with on a lift with ... Read More

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Google - Nov 6, 2021

Do not waste your time or your energy. They do not care. They will try to take advantage of you. I planned a visit to this dealership over the course of a few days. I spoke with both Warren and Frank before making the multi-hour trip to ensure the car I wanted was in the condition listed, and that we agreed on the value of my trade-in. Upon arriving, I found the "super clean, near perfect, 'i would for real sell it to my brother, bro'" car I was planning on driving away with on a lift with failed clutch. I was promised all week the car was ready to go and in reality they couldn't even start it. Frank and Warren offered a weak apology, attempted to persuade me to buy the non-functional car anyway (couldn't start it or drive it, and they couldn't tell me when it would be fixed), and refused to negotiate or come down on price. It was laughable. I left feeling insulted and I wasted an entire day. Warren is a joke. Frank is joke. I would not give them your time.

I scheduled an appointment for my video not having sound, window sticking. Arrived at 11a, and they had my van all day. When they closed said never looked at it can leave it, it bring back. After fixing next time by resetting something and lubing the window track. I asked to make sure it is documented, as warranty is running out. Wife called next week for return same issue they said "sorry have no record of your van being here. WTH

Terrible. I was going to buy a car the manager is terrible not whiling to work with the customer. Terrible management.